Privacy Policy

1. Introduction

Welcome to 16bd, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains how 16bd collects, uses, stores, and protects the personal information you provide when you access or use our website at https://16bd.onl. By continuing to use our platform, you acknowledge that you have read and understood this policy.

This policy applies to all users of 16bd services, including players who register accounts, place bets, participate in promotions, or simply browse our platform. We take your privacy seriously, and our data practices comply with internationally recognized privacy standards to ensure your information is handled responsibly.

2. Information We Collect

When you register and use 16bd, we may collect the following categories of personal information to provide you with a secure, personalized, and compliant gaming experience:

• Identity information: full name, date of birth, national ID or passport number for age and identity verification (players must be 21 years or older).
• Contact details: email address, phone number, residential address including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and others across Bangladesh).
• Financial information: payment method details related to transactions made via bKash, Nagad, Rocket, Upay, or bank transfer — sufficient to process deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, session duration, pages visited, and login timestamps collected automatically via cookies and similar technologies.
• Behavioural data: game preferences, betting history, wagering patterns, bonus usage, and responsible gaming interactions, used to personalise your experience and meet our duty-of-care obligations.

3. How We Use Your Information

16bd uses the personal data collected for specific, legitimate purposes. We do not sell your data to third parties. The primary purposes for which we process your information include the following:

• Account management: to create, verify, and maintain your 16bd player account, including identity and age verification (21+ requirement strictly enforced).
• Service delivery: to process deposits and withdrawals, settle bets, apply bonuses and free spins, and deliver the cricket betting, slots, and live casino services you request.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, unauthorised access, money laundering, and other illegal activity on the platform.
• Communication and support: to send you account notifications, respond to support queries submitted to [email protected], and — where you have opted in — deliver promotional communications about relevant offers.

4. Cookies and Tracking Technologies

16bd uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. Cookies help us remember your preferences, keep your session secure, analyse site traffic, and personalise your experience. Some cookies are strictly necessary for the site to function; others are used for analytics and performance measurement.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies may affect the availability and performance of certain 16bd features, including login and payment processing.

5. Data Sharing and Third Parties

16bd does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may, however, share your data with trusted service providers who assist us in operating the platform, subject to strict confidentiality agreements. These include:

• Payment processors: financial service partners such as bKash, Nagad, and Rocket to facilitate secure deposit and withdrawal transactions.
• Identity verification providers: KYC (Know Your Customer) partners that help us verify player age and identity to comply with responsible gaming obligations.
• Legal and regulatory authorities: where required by applicable law, court order, or legitimate regulatory request, 16bd may disclose information to relevant authorities in Bangladesh or other applicable jurisdictions.

6. Data Security

16bd employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our platform uses SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers. All stored data is protected by access controls, firewalls, and regular security audits.

While we take every reasonable precaution to safeguard your information, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 16bd account and never share your login credentials with others.

7. Your Rights and Choices

As a user of 16bd, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe.

• Right to access: you may request a copy of the personal data 16bd holds about you at any time.
• Right to rectification: if any personal information we hold is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances, you may request that we delete your personal data, subject to our legal obligations to retain certain records (for example, financial transaction records).
• Right to withdraw consent: where you have provided consent for a specific use of your data (such as receiving promotional emails), you may withdraw that consent at any time by contacting our support team.

8. Data Retention

16bd retains your personal data for as long as your account remains active or as long as necessary to provide you with our services. Upon account closure, we may retain certain data for an additional period as required by applicable legal, regulatory, anti-money laundering, or fraud prevention obligations. Financial records, in particular, may be retained for up to seven years in accordance with standard financial compliance requirements.

When personal data is no longer required, we take appropriate steps to securely delete or anonymise it so that it cannot be linked back to you as an individual.

9. Children and Age Verification

16bd is strictly a platform for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal information, we will take immediate steps to close that account and delete the associated data. If you believe a minor has gained access to our platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

10. Changes to This Privacy Policy

16bd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or business operations. When we make material changes, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of 16bd after any modification to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should discontinue use of the platform and contact our support team to arrange account closure.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 16bd handles your personal data, please do not hesitate to reach out to our dedicated support team. You can contact us at [email protected] and our team will respond promptly during Bangladesh Standard Time (BST, UTC+6) business hours. We are committed to addressing all privacy-related enquiries with care, transparency, and respect for your rights as a 16bd user.